Monday, September 01, 2008

Paying Sprint more for the courtesy of using their cell phones at home!

Sprint AIRAVE review - Engadget Mobile: "If you're currently stuck in a Sprint contract and are beyond perturbed with the awful coverage at your house, we'd certainly recommend giving the AIRAVE a go. Granted, you could just wait it out and switch carriers in a few months, but if you're hoping to stay on that now-defunct SERO plan forever, this is a wonderful alternative to paying (lots) more on another provider.

Additionally, the AIRAVE is becoming more and more relevant with each passing day, as Sprint phases out the handsets in which 'Roaming only' is an option -- like, oh, the Samsung Instinct? We know, we know, it just feels dirty to hand Sprint money in order to make up for its lack of coverage in your area, but if you're utilizing a beautiful corporate discount or have one of the aforesaid SERO plans still in action, it may be worth your while to bite the bullet and take that whole 'improve my service' initiative into your own hands.

Now that you know what a tremendous difference the box makes, is it really worth the cost? Truthfully, that depends on just how horrible Sprint's coverage is in your area, whether or not your phone has a Force Roam option and of course, your annual salary. If you don't mind using the AIRAVE to burn through your plan minutes, you'll only be asked to pay $99.99 up front for the box itself and $4.99 per month for the service. If you're jonesing for unlimited in-home calling, you'll be coughing up another $10 per month (so $14.99 total); if you're looking for unlimited in-home calling for families, that'll be $24.99 per month. Of note, those with unlimited voice plans (i.e. Simply Everything) will only be asked to pay $4.99 per month, as the whole "unlimited" bit is obviously already taken care of.

To be frank, our only real beef with the AIRAVE is the monthly fees. Really, Sprint -- just let us lay down a Benjamin (up from the $49.99 price tag it initially launched with) and be done with it. We're using our broadband connection and our minutes (unless we opt for something else), and the additional $4.99 per month to make up for your lack of coverage is a soft (albeit noticeable) kick in the shin."

Thankfully I'm not stuck in a Sprint contract, so unless they throw this in for free I'm going to bid Sprint a frustrated goodbye very soon. I've had two years of dropped calls at my house with no hope of a new tower anytime soon. And the solution is to pay more for the service I'm already paying for. Perhaps there are some other cell phone companies that can provide coverage way out here 13 miles north of Boston.

I have had horrible service from Sprint over that past 3 weeks as my phone has died. I'll spare you the full excruciating tale but the nadir came when the seemingly all-powerful "cancellation" department promised to ship the phone I have been waiting on two weeks via overnight on Friday to keep my business. Here we are on Monday morning with no phone. She even promised to send me three emails with tracking numbers. I discovered this morning after painful conversation with the latest addled and confused Sprint representative that those email were never sent. The phone apparently was but will see...

It's a very bad sign when you have to threaten to cancel to get what you have already paid for. Sprint, your days are numbered in more ways than one.

As Captain Quint once intoned: Farewell and adieu to you fair Spanish ladies...

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