DirecTV is a customer service nightmare. The geniuses at DirecTV decided they could make their own DVR boxes and kick Tivo to the curb. Probably because they didn't want to pay for a brand name product. When our original Tivo box died after 2 years the box DirecTV replaced it with is an abomination of desolation.
Our "DirecTV DVR" is a functional disaster. As my wife says "it makes me not want to watch TV". Just want you want to pay for from a TV company.
It hangs. It drops the digital time code so you can't fast forward or reverse. I takes 2-5 seconds to respond to remote commands. It doesn't record what it's told to. When you try to record a live sporting event it jumps to the end so that you see the final score without seeing the game first.
When you call DirecTV they say the box needs a software upgrade, but it doesn't need a software upgrade, but it needs to be totally reset and erased, and it needs a technician to come and check the satellite. Each time I call I get a different answer. They're either lying or incompetent